Return and Exchange Policy: - In order to ensure customer satisfaction, Brenta Printing clarifies the return and exchange policy as follows: First: Cases where the customer has no right to return or exchange: According to the Saudi E-Commerce Law, the customer has no right whatsoever to cancel the contract, return, or exchange if the product is custom-made according to their request or with specific specifications, unless there is a defect in the product or it does not match the customer's specifications. If it is found that the defect resulted from misuse or possession by the customer. If the product has been used. Second: Cases where the consumer has the right to return or exchange: When there is a manufacturing defect in the product. If the product does not match the specifications requested or agreed upon by the customer. When another product is received by mistake from the store. When the product arrives completely or partially damaged or unusable. Third: Important notes: In order for Brenta Printing to provide the best level of service and ensure clarity in dealings, we would like to draw your attention to the following policies: 1. Color Variations: The nature of printing techniques, different materials, or display methods in the design may lead to color differences ranging between 1% and 10%. Therefore, Brenta Printing is not responsible for these natural differences. 2. Sizes: The customer is responsible for accurately specifying the required sizes. We always recommend testing the sizes on paper before approving the order, as sizes cannot be determined based solely on images. 3. File Readiness: The customer can place an order and pay even if the files are not ready for printing, and complete them later, provided they are sent within a period not exceeding 6 months. If the period expires without receiving the files, our team will send three notifications via WhatsApp to the registered number. If no response is received after these notifications, the order is considered complete and executed, and the customer has no right to claim a refund. 4. Logos and Official Entities: Any design containing a government entity's logo requires an official authorization letter stamped from the owning entity before printing. 5. Printing Approval: No printing order is executed unless we receive a final written or electronic approval from the customer, whether via signature or WhatsApp message. After the customer approves the design, the content becomes entirely the customer's responsibility, and no compensation can be claimed for any errors that appear later. Fourth: Return mechanism: The customer must contact us within 7 days of receiving the product if they wish to exchange it, and within 3 days for a return, within the permitted cases via WhatsApp or email. The amount will be refunded to the customer within a maximum of 14 working days from the date of order acceptance.
